Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@freakordrink.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. All our decks come shrink wrapped, once opened the item is not legible for refund.

To start a return, you can contact us at hello@freakordrink.com If your return is accepted, you are liable to cover the shipping cost and shipping to yourself will not be refunded. Items sent back to us without first requesting a return will not be accepted.

Yes, we accept order cancellations as long as your order has not been dispatched yet. You will be notified once your order has been dispatched via email. If you would like to cancel your order we have a cancellation fee of 20% as stated in our shop policies to cover our admin and processing fees. 

Shipping

If you need to change the delivery address and we have not fulfilled your order, please email us at hello@freakordrink.com with the correct address to update. If your order has been shipped and you have received a shipping confirmation, your address can no longer be changed, as the product is now on its way and we suggest contacting your local post to see if they can redirect to your new address.

We aim to dispatch all orders within 2 working days with a further 1-2 working days or 2-4 working day for UK delivery depending on which shipping option you choose.

US shipping can take 5-8 working days from dispatch. Please note tracking will not update straight away as your order is shipped from the UK using DHL. You will receive further updates in tracking once USPS have received the parcel in the US.

International shipping can take up to 10 working days for delivery. 

Once a dispatched email has been sent please expect your order within stated delivery time. Please note our weekly cut off time is 1pm. During busy times and promotions the processing time can increase to up to 5 days and the customer will be notified via email. 

 

A pre order means that our game is currently out of stock. However, you can still secure yourself a game whilst we are waiting for our next delivery of games to arrive. The estimated delivery times of restock are stated in the product description. If we recieve our delivery sooner we will send out your pre order sooner. 

Yes, we understand everyone wants some privacy. Therefore all of our games are delivered in plain black mailers to ensure that delivery is discreet. 

Uncategorized

We designed the original couple game based on a straight relationship, however the cards can be adapted to your preference. We have also just introduced our brand new Hers & Hers Edition and His & His Edition.

If you have placed an order using your email please check your inbox and junk folders as emails may get redirected to another folder. If you placed an order using your mobile number the confirmation would be sent via text message. Please check all emails as you may have completed checkout using a different email address.